Refund Policy – Maestro SP
Last updated: [01/09/2025]
1. Scope
This policy applies to all services offered by Maestro SP, including:
Live music;
- Mechanical music with DJ/VJ;
- Sound system;
Audio recording.
2. Cancellation and Refund Conditions
1. Cancellation up to 30 days before the event:
The client will be entitled to a full refund of all amounts paid up to that date.
2. Cancellation between 30 days and up to 7 days before the event:
The client will be entitled to a 50% refund of the total amount already paid.
3. Cancellation in the week of the event (less than 7 days before):
There will be no refund of the amounts paid, due to operational costs already incurred.
3. Method of Refund
- The refund will be processed using the same payment method used for the purchase, unless expressly agreed otherwise by both parties.
- The refund period will be up to 30 (thirty) calendar days, counted from the formal cancellation request.
4. Cancellation Request
- Cancellation requests must be made in writing, by sending an email to the official address: [insert official contact email].
Only requests submitted from the email address registered in the client's contract/proposal will be considered valid.
5. Cases of Force Majeure
Exceptional situations of force majeure or unforeseen circumstances (such as pandemics, natural disasters, or government restrictions that prevent the event from taking place) will be analyzed individually and may result in different conditions through negotiation between the parties.
6. Changes
Maestro SP may revise this Reimbursement Policy periodically. The updated version will always be published at www.maestrosp.com.br.